TradeVault is built by a small team that reads every message. There is no ticket queue and no chatbot — write to us and a human answers.
We answer within 48 hours on business days. Account access and billing issues are handled first.
A question about your journal, your statistics, the pre-market checklist or Jarvis — or something that simply does not work as expected.
Invoices, plan changes, trial length, refunds. TradeVault is in free early access, so there is nothing to pay today.
Access, export or deletion of your personal data. You can also delete your account and every trace of it directly from Settings, at any time.
Found a vulnerability? Tell us privately before disclosing it publicly and we will confirm receipt quickly. We will never take legal action against good-faith research.
TradeVault is a trading journal and an analysis tool. We do not provide financial advice, we never predict markets, and we never place orders on your behalf.